Privacy Policy

1. Introduction

The Technical Room ("TTR", "we", "us", "our") is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at thetechnicalroom.ca, use our trading tools, or access any of our services.

2. Services Covered

This Privacy Policy applies to all TTR services, including:

• VIP Discord Access — live trading signals, daily market analysis, watchlists, and community discussion
• The Master Trading Program — comprehensive trading education course
• FX Copier — Self Copy & Master Follow — automated trade-copying tools for MetaTrader 4 and MetaTrader 5
• Trading Journal — web-based trade journaling and analytics tool
• Chart Terminal — interactive charting tool with bar-by-bar replay
• Library — curated trading education resources
• Automated Screeners — daily scans and watchlists
• Monthly Zoom Sessions — live Q&A calls and educational workshops

3. Information We Collect

We collect the following types of information depending on which services you use:

• Account information: name, email address, username, and password when you register on our website
• Payment information: billing details processed securely through Stripe — we do not store your credit card numbers on our servers
• Discord information: Discord username and user ID when you connect your account or join our community server
• FX Copier data: MetaTrader account numbers, broker name, server address, account credentials (encrypted), trade history, lot sizes, and connection status required to operate the copy-trading service
• Trading Journal data: trade entries, notes, tags, screenshots, account balances, and performance analytics you input into the journal
• Chart Terminal data: chart preferences, replay sessions, and saved configurations
• Technical data: IP address, browser type, device information, operating system, and pages visited
• Analytics data: site usage events, feature interactions, page views, and session data collected through our internal analytics system
• Communications: any messages you send to us via email, support channels, or contact forms

4. How We Use Your Information

We use your information for the following purposes:

• Process payments and deliver purchased products, memberships, and services
• Grant and manage your Discord server access and roles
• Operate the FX Copier service — connecting your MetaTrader accounts, executing trade copies, and monitoring connection health
• Store and display your Trading Journal entries, analytics, and performance data
• Provide Chart Terminal functionality including replay sessions and saved chart states
• Send transactional emails including receipts, account notifications, subscription updates, and service alerts
• Monitor and improve the performance, security, and reliability of our website and tools
• Analyze usage patterns to improve our services and user experience
• Respond to your inquiries and provide customer support
• Detect, prevent, and address fraud, abuse, or unauthorized access
• Comply with legal obligations

5. FX Copier — Special Data Considerations

The FX Copier service requires access to sensitive trading account information to function. By using the FX Copier, you acknowledge and agree to the following:

• Your MetaTrader account credentials are stored in encrypted form on our servers and are used solely to operate the copy-trading service
• Trade data (open positions, pending orders, execution history) is transmitted between your MetaTrader terminal and our servers in real time
• Connection status, heartbeat data, and error logs are collected to ensure service reliability and troubleshoot issues
• TTR does not share your MetaTrader credentials or trade data with any third party
• You may disconnect your accounts and request deletion of all associated data at any time by contacting support

6. Payment Processing

All payments are processed securely through Stripe. We do not store your credit card number, CVV, or full card details on our servers. Stripe handles all payment data in compliance with PCI DSS standards. You can review Stripe's privacy policy at stripe.com/privacy.

7. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share limited information only with the following service providers who are necessary to operate our platform:

• Stripe — payment processing
• Discord — community access and role management

We may also disclose your information when required by law, court order, or to protect the rights, safety, or property of TTR, our users, or the public.

8. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze site traffic and usage patterns through our internal analytics system
• Improve website performance and user experience

You may disable cookies in your browser settings, though some features of the site may not function properly as a result. We collect analytics data including page views, feature interactions, and session information to understand how our tools are being used and to improve them.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Specific retention periods include:

• Account data: retained for the lifetime of your account plus 12 months after deletion request
• Payment records: retained for 7 years as required by Canadian tax law
• FX Copier data: trade history, connection logs, and account credentials are automatically deleted when your subscription ends
• Journal data: trade entries, notes, screenshots, and analytics are automatically deleted when your subscription ends
• Discord data: Discord username and user ID are retained indefinitely to prevent account reuse, reselling, or unauthorized sharing of access
• Analytics data: automatically purged after 90 days
• Support communications: retained for 24 months

You may request deletion of your data at any time by contacting us at [email protected].

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• SSL/TLS encryption on all web traffic
• Encrypted storage of sensitive credentials (FX Copier account data)
• Firewall and intrusion detection on our server infrastructure
• Access controls limiting data access to authorized systems only
• Regular security monitoring and updates

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

11. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for certain uses of your data (note: withdrawing consent may affect your ability to use certain services)
• Request deletion of your personal data, subject to legal retention requirements
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via our website or Discord. Your continued use of TTR services after changes are posted constitutes acceptance of the updated policy. It is your responsibility to review this policy periodically.

14. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data:

📧 [email protected]
🌐 thetechnicalroom.ca